List of questions that contain relevant information and can resolve the most frequent doubts.
We advise and/or develop solutions on IT issues, mainly consumer ones. We also manage cloud services available to the general public, such as video game servers (FiveM, Rust, ...), DBMS, a hosting platform, a url shortener, etc.
Our services are divided into two main modalities and then into secondary categories. The two modalities are; consulting services and cloud services for the general public. All consulting services can be hired, they are private and unique projects for each client. Not all the cloud services that we manage are freely accessible, some must be hired in order to enjoy them, for example, to use the 'RAB Hosting' platform you must previously have access credentials, obtainable by subscription.
Consulting services are intended for individuals and small companies/businesses that need an IT service, whether to set up a computer, create a website, install an operating system, etc. There are hundreds of possible projects that can be carried out, it is best to ask in the 'Contact' section in case the project you want to carry out is not listed in 'Services - Consulting'.
To hire a service you can contact us through the 'Contact' section and explain the project you want to carry out, as well as the budget you have. Based on this, the feasibility of the project will be studied and an answer will be given. There you can also suggest changes for any of our platforms, request a budget estimation or contact us to carry out any procedure that concerns us. None of our services can be hired automatically, for now.
Yes, if the project requires it, it can be done in person, but as long as the client is in Zaragoza, Spain, or surroundings, no more than 50 kilometers away. To go to more distant locations, the price will be significantly higher. Anyway, almost all of the services do not require attendance to be carried out.
The payment of the service is made after having finished it, except in projects that take a large number of hours, in which case it will be paid in installments. If the hired service cannot be completed or is discarded by the client, the money will be returned proportionally to the work carried out. We remind you that the delivery of the finished project, or in an advanced stage of development, will only be done after having received the payment.
Yes, if the delivered product has a bug, it will be fixed free of charge, as long as the bug is caused by us, on the other hand, if the customer has modified the source code of the delivered product, the fix will not be free . Failures are not improvements or changes, they are errors that prevent the correct operation of the product. Improvements and changes can be made, but they are not free.
The prices of the services vary depending on the type of project, the complexity, the time dedicated to it, etc. The objective is that the cost be less than or equal to the client's budget. Since we do not carry out extremely ambitious projects, the costs are usually low.